Get to know us before applying for any of our vacant position About Us: Nova Scotia Environment’s Covid 19 Pandemic response is to protect human health through regulatory excellence and education. In support of the Provincial COVID-19 response, our department has been tasked with providing a presence at all provincial points of entry to supply the traveling public with timely and accurate information based on the most current requirements outlined under the Public Health Orders.
About Our Opportunity
The Nova Scotia Department of Environment (NSE) is tasked with helping keep Nova Scotians’ safe and healthy by adding support to various provincial points of entry. This work is an important part of Nova Scotia’s response to the COVID-19 Global Pandemic. In this position, you will be responsible for interacting with all travelers who enter the province, confirming basic personal information according to public health protocols. You will be checking with visitors by collecting, tracking, and protecting personal information related to their travel plans, where they have traveled from, and whether they will be required to self-isolate for 14 days. You will also be responsible for sharing information with travelers related to the Nova Scotia Health Protection Act Order and providing guidance on where to get more assistance throughout their trip (i.e. 811 telephone line, novascotia.ca).
As a Border Liaison Officer, your main responsibilities will include but are not limited to:
Collect, track, and protect the personal information of travelers entering the province. This would include inquiring about travelers’ plans, where they have traveled from, and whether they will be required to self-isolate for 14 days. This will be done in person through verbal communication and by providing travelers with information sheets outlining key Health Protection Act Order measures and restrictions including self-isolation requirements and providing contact information for further inquiries;
Collect self-declaration forms and place them in a secure area.
Maintain a daily tally of outside Atlantic Bubble travelers.
Assist with directing travelers to identified screening areas at provincial points of entry (i.e. land border crossings, ferry terminals, and airports).
Assist with identifying and separating travelers originating from outside the Atlantic. May include separation of vehicles at provincial land border crossings and ferry terminals and/or airline passengers in airports.
Must be prepared to work outside in various weather conditions.
Qualifications and Experience
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To be considered for the Border Liaison Officer opportunity, you must have experience working in a customer service or client service environment with a demonstrated ability to work under pressure. Attention to detail and accuracy is essential. Experience with face-to-face customer/client service experience, problem-solving/conflict resolution, and proficiency in a second language are considered assets.
In addition, you must demonstrate:
Strong organizational skills;
Excellent communication and interpersonal skills;
Team player skills, with the ability to work collaboratively within a team environment;
Ability to work independently;
Ability to work in a fast-paced environment
The Amherst Provincial border and Airports operate 24/7 and have scheduled shift work including nights and weekends. Shift start times and durations can vary by assignment and are subject to change. With a few exceptions, there are typically 3-shifts per day (operating 7-days a week), at various points of entry that are 7-8 hours in duration. Specific shift details would be provided at the time of the assignment. Employees should be prepared to work outside in various weather conditions at the Amherst Provincial border and ferry terminal points.
Personal protection equipment will be provided.
Please note this competition will be used to fill several vacancies across multiple locations. The positions are not limited to the locations listed below:
Amherst Provincial Border
While these positions are casual in nature, there may be a requirement to extend past the 10- week time frame
Pay Grade: TE 10 – TE 10 Hourly
Salary Range: $19.16 – $21.64 Hourly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
A casual employee is an employee who is not regularly scheduled by the Employer, but who works casual assignments on an as-needed basis as operational requirements demand. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
The offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to http://Competitions@novascotia.ca.
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